FAQ

Customers FAQs 

  1. What is AfroGanix?
      • AfroGanix is a Multi-Vendor Marketplace where customers can find and purchases products and services from Black-Owned Businesses. Customers have the ability to book services & appointments, make reservations, order groceries/foods for pick-up & delivery, and much more.

        2.   How do I send you information about a local Black-Owned business I know of?

      • There are three (3) ways.
          • 1. Please either send the business owner to our site for them to look at the benefits of selling their products/services on AfroGanix.
          • 2. You can send us an email directly at Info@AfroGanix.co.
          • 3. Tagging the business on our social media platforms or tagging us in the business’s profile on social media can help also.

3. If my order is wrong who do I contact?

      • Please contact the Merchant of the product/service directly. If you are unable to resolve your order within 48 hours please contact AfroGanix, LLC directly via email at Info@AfroGanix.co . Please provide the Subject Heading: ‘Order Issue’ and we will work with you and the Merchant to get the issue resolved.

4. If my order is late who do I contact?

      • Please contact the Merchant of the product/service directly. If you are unable to resolve your order within 48 hours please contact AfroGanix, LLC directly via email at Info@AfroGanix.co . Please provide the Subject Heading: ‘Order Issue’ and we will work with you and the Merchant to get the issue resolved.

5. How can customers contact you?

      • Customers can contact us one of four (4) ways.
          • 1. Via phone 1(844) 416-1988,
          • 2. Email Info@afroganix.co,
          • 3. Via messages on our present social media accounts on Facebook, Instagram, and Twitter @AfroGanixLLC.
          • 4. Our contact form on our site.

6. Do you have a vetting process in place for Merchants on AfroGanix?

Yes we do. We hold all of our merchants to an unwavering standard. ALL Merchants must provide their Federal Employer Identification Number (FEIN#) and State Tax ID# for AfroGanix to verify prior to their Merchant “Store” becoming live for customers to purchase products/services. If they have industry required insurance, they also provide that.

 7. How can this help the Black community?

Dr. Claud Anderson gives us great insight into how economics advances our communities. He gives us the Five Story Building concept:

          • 1st Floor: Economics (Businesses)
          • 2nd Floor: Political / Politicians
          • 3rd Floor: Education
          • 4th Floor: Court System & Public Municipalities
          • 5th Floor: Media

When we reengage with Black-Owned business we generate great wealth amongst each other.

          • a. We create jobs.
          • b. Our Black Dollars allow us to put the proper representatives into office that will actually introduce, support, change laws and policies that are truly in the best interests of our communities. If they are not effective in their position(s), we have our money to replace them effectively. Other communities of color and religious faiths have been doing this for decades, and currently, we do not have this power. It is time to change this.
          • c. Our Black Dollars will have profound impact on spending for early childhood programs in education, that carry through middle, high school, and beyond. Education costs money. Having smaller class sizes, more supports for our educators, hiring quality professional in education, competitive salaries for those professionals, teaching of vocational skills put our children on the right path to success.
          • d. Our current court system has proven over the centuries to marginalize our Black men, women, and children. It is time we effectively change this for ourselves within; without relying on outside help. We need those who represent our communities and live within our communities to help safe-guard our communities from in three crucial areas: policing, the courts, and municipalities. Proper training of these professionals of law to protect, serve, maintain, and preserve safety in our communities is essential.

In conclusion, according to the Nielsen study report titled “African-American Women: Our Science, Her Magic”, our Black spending power is expected to reach $1.5 trillion by 2021 (The Nielsen Company (US), September 2017). With that kind of spending power all that has been listed above can be our reality.

 8. Why only Black Business Owners?

Closing the racial wealth gap is our top priority at AfroGanix, LLC. The concept of doing for self, stressing the importance of black empowerment, and black liberation is in no way, shape, or form discriminating against any other race. Every other identifiable group: white, Asian, and Jewish communities have been buying, selling, and practicing their own team/group economics for centuries, and no one finds fault with this.  It seems that only when people of African descent discuss unifying, building together, buying from, and supporting one another there is such push back. Ex: Tulsa Race Riots/Greenwood.

Why is it an issue when those of the African Diaspora choose to do the same? The world literally has been built on the ‘backs” of those of African descent. Presently, in the United States; Blacks spend just 2% within our communities. We’ve enriched other communities with other 98%. Dr. Claud Anderson breaks this down to quantifiable facts: these other groups are living off of 100% of their money and 98% of our money…that is 198% in total that the other groups have to make policies that benefit them from global economy, education, politics, and so much more. That’s “two (2) incomes they have.”

Great research has been done by many historical and present figures in the Black communities to shed light on our economic struggles. Below are just a few figures who have greatly impacted Owner Bolaji A. Ajike of AfroGanix, LLC.

          • W.E.B. DuBois
          • Marcus Garvey
          • Dr. John Henrik Clarke
          • Dr. Yusef Ben Jochannan
          • Malcolm X
          • Martin Luther King Jr.
          • Stokely Carmichael
          • The Black Panther Party Members (Dr. Huey P. Newton, Bobby Seale, Eldridge Cleaver, Fred Hampton, and many more).
          • Dr. Jawanza Kunjufu
          • Kwame Nkrumah
          •  Patrice Emery Lumumba
          • Dr. Boyce Watkins…and so many others

People of African descent have been discriminated against from attaining financial wealth and power for centuries. True equality comes with wealth, resources, and power. Presently, Blacks in United States and throughout the diaspora are at the bottom of the economic ladder. AfroGanix is here for Black People, Black Business-Owners and Black Communities across the diaspora. Our Marketplace will show just how exceptional black-owned business are.

References

The Nielsen Company (US). African-American Women: Our Science, Her Magic. September 21, 2017. http://www.nielsen.com/us/en/insights/reports/2017/african-american-women-our-science-her-magic.html

 

Merchants FAQs

1. As a business owner, what are the benefits of selling my products/services on AfroGanix, LLC.   

AfroGanix has 200+ categories for you to sell your products/service. Below is a list of functionalities you will have on AfroGanix. Please check our packages list for a full break down of what each type of Merchant receives (Basic, Standard, Premium, & Elite).

          • Your own “Store” page on AfroGanix
          • A dedicated URL for you to provide to your customers to find your page directly
          • Easy to Customize Store with product/service images
          • Merchant Dashboard to make changes/updates to your Store
          • Product / Service Management
          • Order Alerts
          • Integrated Google Search with Filter functionality (city, state, zip code, category, Merchant name)
          • Store Locator
          • Seller Store Product Search
          • Contact Seller
          • Tax Manager
          • Booking & Reservation
          • Restaurant & Grocery Stores ordering
          • Pre-Orders
          • Pick-up & Delivery, Delivery Time
          • Payment Gateways
          • Push Notifications (emails and/or sms)
          • Shipping Rates
          • Product Return
          • SEO
          • Out of Stock
          • Low Stock notification
          • Seller Vacation
          • Size Chart
          • Advertisement

 

2. How can I get my company on your Marketplace?

Please go to our site www.AfroGanix.co/Marketplace and choose a package that best meets your needs as a business owner.

3. Do I have to have a PayPal?

Yes, ALL Merchants currently must have a PAYPAL business account. But we hope that in the future we can create and/or find a Black-Owned online payments system that will meet our standards of supporting money transfers and payment methods. AfroGanix, LLC reserves the right to change the online payments systems in the future and will notify all Merchants of changes at least 30 days prior to change(s).

4. What are the costs for having my business on AfroGanix.

Presently, we are running a Special Promotion. If you sign up now, your Monthly Access Fees are waived from now until 3 months AFTER our marketplace launch. All you as a Merchant are currently paying for is just your Set-Up fees. That’s it! The only other fees we have are if you want AfroGanix to store and ship your products then we have additional fees.

After Launch ALL New Merchant Registration will entail: Set-Up Fee + 1st Month Fee + Storage/Shipping fee if applicable. Monthly access fees will be collected each month after. Those Merchants who have AfroGanix handling their storage and shipping will be bill for their Access Fees + Storage/Shipping Fees monthly.

AfroGanix’s storage fee is $70 per month. Not only do we storage your products, we package them per your specifications and ship them to your customers All you have to do is provide us with your products, specifications for packaging, and packaging materials if necessary. Customers pay for the shipping of their items upon their checkout on AfroGanix.

 

5. Am I locked into a contract?

Absolutely not. You pay for your profile once a month and that’s it. If you choose to stop selling on AfroGanix, your profile will be deleted as of the end of your month’s term.

 

6. What products and services can I sell on my Merchant “Store” on AfroGanix?

As a Merchant, you may list any item on our Marketplace and/or app unless it is a prohibited item, or otherwise prohibited by law. Without Limitation, you may not list any item or link or post any related material that (a) Infringes any third party intellectual property rights, (including copyright, trademark, patent and trade secrets) (b) constitutes libel or slander or is otherwise defamatory or (c) is counterfeited, illegal, stolen, or fraudulent. As a seller you use the website, app, and the services at your own risk. AfroGanix, LLC reserves the right to remove any item at its sole discretion.

All products and services must be visually tasteful to all demographics that may view our Marketplace.

If your products/services are for customers 18+ or 21+ please provide this information. We will put an age verification for your particular store.

AfroGanix, LLC reserves the right to deny Merchants to sell products/services of sexual/weaponry/drug, and any other miscellaneous category on our platform.

 

7. What if I want to upgrade/downgrade my Merchant Profile?

A 30-day notice is required for upgrading or downgrading of Merchant Profile Status. The difference will be billed to the Merchant at the beginning of the new month of their new upgraded/downgraded store.

 8. Will you be making any changes in fees costs?

Store Creation Set-Up, Monthly Access, Storage Fees, Marketing, Advertising, etc. are subject to change at the discretion of AfroGanix, LLC. We will make sure to be as transparent as possible with all Merchants and give a 60 day+ notice of any and all changes.

 

9. Can I discuss branding and other services with someone?

Absolutely! Our Merchant Success Consultants will be more than happy to help you build your brand on & off of our platform. Our Merchant Success Consultants can be reached at our toll-free number (844) 416-1988 between 10a.m. – 6p.m. EST. Please note, any additional branding, product placement, and/or extended consultation work needed is considered a special order/request and is subject to additional fees to be discussed.

 

10. Do you provide mentoring for Merchants?

We do! We have created an AfroBusiness101 Tips Booklet that gives you tips on the dos and don’ts for business. The AfroBusiness101 Tips Booklet will be released April 2018.

 

11. What documents do I need to provide in order to get started?

ONLY for Merchants that have an Industry Required Insurance (construction, landscaping, medical to name a few), a Copy of “Declaration Page” of General and/or Professional Liability business insurance. You may be required after review of your “Declaration Page” to re-submit a Copy of “Declaration Page” of General or Professional Liability business insurance in which AfroGanix, LLC MUST be listed at the ‘additional insured’ on the declaration page. Proof of liability insurance needed prior to final approval of Merchant Profile.

 

12. I have more than one (1) business, how does that work?

Only one(1) store per business. So if you have 3 different businesses that are unrelated and serve different purposes you would purchase 3 profiles. Example: a business owner who is a real estate agent, has a landscaping company, and is also personal trainer.

 

13. Do we pay for categories?

You do not pay for categories that your business falls under. You ONLY pay for your store. If you have different business that fall within different and unrelated categories, you would pay per store.

 

14. My business can be classified as more than one category, how does that work?

Your business can be classified with as many relevant categories as possible and customer will be able to find your business within each category.

 

15. I can’t find a category that best fits my business, are you will to add new categories?

AfroGanix is always looking to add more categories. Please contact us via email at MerchantInq@AfroGanix.co , with the Subject Heading: New Category. If we feel that the category should be added we will surely add it to our list.

 

16. Why only Black Business Owners?

Closing the racial wealth gap is our top priority at AfroGanix, LLC. The concept of doing for self, stressing the importance of black empowerment, and black liberation is in no way, shape, or form discriminating against any other race. Every other identifiable group: white, Asian, and Jewish communities have been buying, selling, and practicing their own team/group economics for centuries, and no one finds fault with this.  It seems that only when people of African descent discuss unifying, building together, buying from, and supporting one another there is such push back. Ex: Tulsa Race Riots/Greenwood.

Why is it an issue when those of the African Diaspora choose to do the same? The world literally has been built on the ‘backs” of those of African descent. Presently, in the United States; Blacks spend just 2% within our communities. We’ve enriched other communities with other 98%. Dr. Claud Anderson breaks this down to quantifiable facts: these other groups are living off of 100% of their money and 98% of our money…that is 198% in total that the other groups have to make policies that benefit them from global economy, education, politics, and so much more. That’s “two (2) incomes they have.”

Great research has been done by many historical and present figures in the Black communities to shed light on our economic struggles. Below are just a few figures who have greatly impacted Owner Bolaji A. Ajike of AfroGanix, LLC.

            • - W.E.B. DuBois
            • - Marcus Garvey
            • - Dr. John Henrik Clarke
            • - Dr. Yusef Ben Jochannan
            • - Malcolm X
            • - Martin Luther King Jr.
            • - Stokely Carmichael
            • - The Black Panther Party Members (Dr. Huey P. Newton, Bobby Seale, Eldridge Cleaver, Fred Hampton, and                many more).
            • - Dr. Jawanza Kunjufu
            • - Kwame Nkrumah
            • - Patrice Emery Lumumba
            • - Dr. Boyce Watkins…and so many others

People of African descent have been discriminated against from attaining financial wealth and power for centuries. True equality comes with wealth, resources, and power. Presently, Blacks in United States and throughout the diaspora are at the bottom of the economic ladder. AfroGanix is here for Black People, Black Business-Owners and Black Communities across the diaspora. Our Marketplace will show just how exceptional black-owned business are.

 

17. How can AfroGanix, LLC help my business and the Black Community?

Dr. Claud Anderson gives us great insight into how economics advances our communities. He gives us the Five Story Building concept:

            • 1st Floor Economics (Businesses)
            • 2nd Floor Political / Politicians
            • 3rd Floor Education
            • 4th Floor Court System & Public Municipalities
            • 5th Floor Media

When we reengage with Black-Owned business we generate great wealth amongst each other. This creates more jobs when business owners see an increase in the work to keep up with customer needs. Our Black Dollars allow us to put the proper representatives into office that will introduce, support, change laws and policies that are truly in the best interests of our Black Businesses and Communities. If they are not effective in their position(s), we have our money to replace them effectively. Others have been doing this for centuries, and currently, we do not have this power. It is time to change this.

Our Black Dollars will have great impact on spending for early childhood programs in education, that carry through middle, high school, and beyond. Education costs money. Having smaller class sizes, more supports for our educators, hiring quality educators, competitive salaries for those educators, and teaching of beneficial skills put our children on the right path to success.

Our current court system has proven over the centuries to marginalize our Black men, women, and children. It is time we effectively change this for ourselves within, without relying on outside help. We need those who represent our communities and live within our communities to help safe-guard our communities from the policing, to courts, and municipalities. Proper training of these professionals of law to protect, serve, maintain, and preserve safety in our communities is essential.

In conclusion, according to the Nielsen study report titled “African-American Women: Our Science, Her Magic”, our Black spending power is expected to reach $1.5 trillion by 2021 (The Nielsen Company (US), September 2017). With that kind of spending power all that has been listed above can be our reality. All with more customers spending more with Black-Owned Businesses.

 

References

The Nielsen Company (US). African-American Women: Our Science, Her Magic. September 21, 2017. http://www.nielsen.com/us/en/insights/reports/2017/african-american-women-our-science-her-magic.html